- Instructor: Jolearn College
- Lectures: 11
- Duration: 24 weeks
Categories: Management Courses
Skills Certificate in Front Office Operations – TVET CDACC Level 3
Course Overview:
The Front Office Operations level 3 qualifications consist of competencies that an individual must possess in order to provide front office operations. It involves providing basic guest relations services, performing front desk operations and providing porterage services.
Assessment
The course will be assessed at two levels:
- Internal assessment: conducted continuously by the trainer (internal assessor) who is monitored by an accredited internal verifier
- External assessment: conducted by an accredited external assessor who is monitored by an accredited external verifier. The assessors and verifiers are accredited by TVET CDACC which also coordinates external assessment.
Certification
An individual will be awarded a Certificate of Competency on demonstration of competence in a unit of competency. To be awarded a National Certificate in Front Office Operations Level 3, an individual must demonstrate competence in all the units of competency.
Curriculum
- 2 Sections
- 11 Lessons
- 24 Weeks
Expand all sectionsCollapse all sections
- Basic Units7
- Core Units4
Requirements
- Kenya Certificate of Primary Education (KCPE) Or
- Equivalent qualifications as determined by Kenya National Qualifications Authority (KNQA) And/or
- As may be guided by relevant regulatory body
Related Courses
Diploma in Project Management – TVET CDACC Level 6
Course Overview: Project Management Level 6 qualification consists of competencies that an individual must achieve to manage projects. It entails managing project inception phase, project design, project implementation, project risks, project financing, monitoring and evaluating projects, auditing and reviewing projects, managing project environment, project closure, project stakeholders and project scope…
Diploma in Office Administration – TVET CDACC Level 6
Diploma in Office Administration – TVET CDACC Level 6 Course Overview : Office administrator qualification level- 6 consists of competencies that an individual must achieve to manage an organization’s office. It entails managing front office operations, managing office mail, coordinating official meeting, managing office security, managing office telephone calls, processing…
Diploma in Marketing Management – TVET CDACC Level 6
Diploma in Marketing Management – TVET CDACC Level 6 Course Overview: The Marketing Management level 6 qualifications consist of competencies that an individual must achieve to enable him/her to manage marketing strategy, conduct market analysis, develop marketing communication plan, develop marketing budgets, develop trade channel plan, manage customer experience, develop…
Diploma in Insurance – TVET CDACC Level 6
Course Overview : Diploma in Insurance level 6 qualification consists of competencies that a person must achieve to enable him/her to effectively develop underwriting framework, develop insurance marketing framework, develop insurance claims framework, manage insurance unit and conduct research on insurance. Assessment The course will be assessed at two levels: …
Diploma in Human Resource Management – TVET CDACC Level 6
Diploma in Human Resource Management – TVET CDACC Level 6 Course Overview: Diploma in Human Resource Management Level 6 is designed to equip individuals with competencies for Management of Human Resource. The Qualification consists of competencies that a person must achieve to plan, manage and evaluate delivery of human resource…
Leave feedback about this