Classes and course guidance
Seek help with programme structure, units, class schedules, learning progress and academic questions.
Ask for academic guidance →JOLEARN STUDENT SERVICES
Support for every stage of your learning journey.
Access learning materials, college records, finance information and guidance through the right Jolearn service.
QUICK ACCESS
Choose the service you need
These links connect you to Jolearn’s main learning and administration platforms.
01Learning materials
Online Learning
Access approved units, notes, class videos, topics and learning progress.
Open learning platform →02College recordsPortal Login
Access the School Management System for student records and administrative services.
Open student portal →03Prospective studentsApply Online
Submit your course interest and receive an application reference for follow-up.
Start application →04Personal guidanceContact Support
Ask about admissions, courses, accounts, examinations or technical assistance.
Contact Jolearn →NEW STUDENT CHECKLIST
Get ready to begin your studies
Your programme and mode of study may require additional steps. The admissions team will confirm what applies to you.
- 1
Complete admission
Submit the required academic and identification documents and receive your official admission details.
- 2
Confirm fees and timetable
Review the applicable invoice, payment guidance, intake date and class schedule.
- 3
Activate your accounts
Use the login details provided for the student portal and Online Learning platform.
- 4
Access your learning
Request or open approved units and check the available topics, notes and class resources.
STUDENT SUPPORT DIRECTORY
Find guidance for common student needs
Use the information below to decide which platform or college office can help.
Assessment and examination support
Confirm examination information, registration guidance, timetables and programme-specific requirements with the college.
Contact the college →Invoices, payments and balances
Use the portal for available finance information and contact the college when you need clarification or payment confirmation.
Open Portal Login →Notes, videos and enrolled units
Use Online Learning to access content for units that have been approved for your account.
Open Online Learning →Official records and documents
Use the portal and contact the administration team for guidance on available student records, certificates or other official documents.
Request guidance →Login and access assistance
If you cannot sign in or access an approved service, identify the affected platform and send your name, admission details and error message.
Get technical support →PLATFORM GUIDE
Online Learning and Portal Login serve different purposes
Use the comparison to avoid signing into the wrong system.
Online Learning
- Enrolled and approved units
- Course topics and learning progress
- Protected notes and PDF materials
- Class videos and content updates
- Unit-access requests
Portal Login
- Official student and college records
- Available fee and invoice information
- Administrative student services
- Student, staff and administrator access
- Institutional records and processes
WHEN REQUESTING SUPPORT
Help us resolve your issue faster
Identify the service
Tell us whether the issue concerns Online Learning, Portal Login, admissions, finance or examinations.
Share your details
Provide your full name, active phone number and admission or application reference where applicable.
Describe the problem
State what you were trying to do and the exact message or result you received.
Protect your account
Never send your password or one-time security code through an enquiry message.
VISIT OR CONTACT JOLEARN
6th Floor, KTDA Farmers Building, Moi Avenue, Nairobi CBD
Admissions support: 0757 522 112 / 0757 522 202 / 0711 842 699 · info@jolearncollege.ac.ke
STUDENT SERVICES FAQs
Quick answers
Which platform contains notes and class videos?
Use Online Learning. Content appears for units approved or enrolled on your account.
Where do I check official student or finance records?
Use Portal Login for available official records and administrative services.
What should I do if my unit is not visible?
Confirm that you requested the correct unit and that access was approved. If it remains unavailable, contact support with the programme, level and unit name.
What if I cannot remember my password?
Use the password-recovery option available on the relevant platform. Contact support if you cannot complete the recovery process.
How do I follow up on an application?
Contact admissions and provide the website application reference displayed after submission.
Can I send my password to support?
No. Jolearn support should not need your password or one-time security code to investigate an access problem.
STILL NEED HELP?